At a time of growth for online finance, JPMorgan’s venture further ramps up competition in Britain’s digital banking sector, where it will compete with Goldman Sachs’ consumer brand Marcus which launched in Britain in 2018.
The new digital bank will also be competing with start-ups such as Starling and Monzo, which have made some headway in grabbing market share from Britain’s four largest banks.
Digital financial services globally have seen a boost in business during the COVID-19 pandemic, with more homebound consumers adopting online banking and investing.
This is not JPMorgan’s first attempt at a digital-only bank.
It launched a smartphone bank called Finn in its home market in 2017, but shut it down a year after its nationwide debut.
Other large banks have also had mixed results when attempting to fend off competition through new digital offshoots. In May, NatWest said it was scrapping its digital bank Bó, after a tepid reception from consumers.
Sanoke Viswanathan, previously chief administrative officer for JPMorgan’s corporate and investment bank, has been named as chief executive of the new digital bank, which will be headquartered in London’s Canary Wharf financial district.
Its customers will be supported from a new call centre in the Scottish capital Edinburgh, which has long been home to a vibrant financial services sector.
Reports of a likely tilt by JPMorgan at British consumer market have been circulating for around a year, but the bank had publicly disclosed few details.
“The UK has a vibrant and highly competitive consumer banking marketplace, which is why we’ve designed the bank from scratch to specifically meet the needs of customers here,” Gordon Smith, CEO of consumer and community banking for JPMorgan, said in a statement.