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Latest Recruitment at 9Mobile (6 Positions) – Apply Here

Latest Recruitment at 9Mobile (6 Positions), interested applicants should get details below and apply.

9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.

NOC Engineer / Microwave NOC Engineer

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 2 years
  • Location Abuja
  • Job Field Engineering / Technical 

Job: IRC3974

Job Summary

  • Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

Principal Functions

  • 24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data Centre passive equipment and enterprise solutions)
  • Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
  • Follow-up with resolver teams for resolution of network faults and incidents
  • Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
  • Provision of support for troubleshooting of POF and COF for network incidents
  • Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
  • Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.)
  • Provision of regular periodic updates on all network faults and incidents
  • Send notifications for planned/unplanned outages to all stakeholders
  • Provide operations primary point of interface for enterprise customers and partners
  • Conduct initial demarcation of enterprise customers and partners complaints
  • Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
  • Work with back office to ensure visibility of all network nodes
  • Process access to MGWs, BSCs, Data Centres and network sites for maintenance and troubleshooting
  • Perform other duties as assigned by the Incident and Surveillance Manager.

Educational Requirements

  • First Degree or equivalent in Electrical or Computer Engineering or a related discipline
  • Two (2) years post NYSC work experience.

Experience, Skills & Competencies
Knowledge:

  • Network Administration
  • Microsoft Office suite
  • Network Surveillance / monitoring tools(advantage)

Skills:

  • Personal Effectiveness
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

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Senior Engineer / SOC

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience4 – 6 years
  • LocationAbuja
  • Job FieldEngineering / Technical 

Job: IRC3978

Job Summary

  • Resolution of enterprise link incidents and subscriber complaints; customer experience management; coordinating SOC / Enterprise FO teams in the day-to-day activities in the front office.

Principal Functions

  • Ensure 24*7 Monitoring of Enterprise links and solutions
  • Resolve subscriber complaints on BES platform
  • Monitoring and analysis of critical KQIs
  • Provide proactive and enhanced reactive care for subscribers’ services
  • Raise customer-centric operations transformation initiatives
  • Ensure proper management of enterprise link failures within SLA
  • Effective demarcation of Enterprise customers complaints
  • Work with back office to ensure network visibility of enterprise links
  • Ensure availability of all enterprise links and services monitoring systems
  • Provide operations primary point of interface for enterprise customers
  • Troubleshooting of POF and COF for enterprise links and service problem
  • Escalate problems on enterprise links to the back office
  • Work with back office on the resolution of enterprise link problems
  • Proactively work with other stakeholders on enterprise link problem requiring cross-departmental collaboration
  • Provide periodic regular updates on resolution of enterprise link problems to customers
  • Ensure effective communication with enterprise customers
  • Support reconciliation of availability figures with enterprise customers
  • Process site access requests for maintenance and troubleshooting of enterprise links
  • Generation and management of enterprise reports as required.
  • Perform other duties assigned by the Head, NOC & BSS

Educational Requirements

  • First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Four (4) to six (6) years post NYSCwork experience in NOC operations
  • Multi-vendor solution experience

Experience, Skills & Competencies
Knowledge:

  • Network availability and capacity management
  • Network administration
  • Network operations and maintenance
  • Transmission fiber and Microwave knowledge
  • Knowledge of IP/Routers/Switches etc.
  • Basic understanding of IP Network

Skills:

  • Communication
  • Delegation/ Supervisory
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

go to method of application »

Senior Engineer / Service Assurance Specialist

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience4 – 6 years
  • LocationAbuja
  • Job FieldEngineering / Technical 

Job Summary

  • Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation

Principal Functions

  • SLA/KPI management and reconciliation with vendors and customers
  • Collocation availability and performance reconciliation
  • Writing of NOC processes to govern NOC operations
  • Monitoring of NOC processes performance.
  • Ensuring activities at the NOC aligns with the NOC approved processes
  • Review and updating of NOC processes to ensure it is relevant to the NOC operations.
  • Generation of NOC processes performance reports as required.
  • Generation of vendor performance reports
  • Generation of collocation performance reports
  • Evaluation of vendors performance
  • Perform other duties assigned by the Head, NOC & BSS

Educational Requirements

  • First degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Four (4) to Six (6) years post NYSC work experience

Experience,Skills & Competencies
Knowledge:

  • Network availability and capacitymanagement
  • Network administration
  • Network operations and maintenance
  • Vendor management
  • Process writing

Skills:

  • Communication
  • Delegation/ Supervisory
  • Reconciliation
  • Negotiation
  • Problem Solving
  • Presentation

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

Specialist, Contract Enforcement

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience4 years
  • Location Lagos
  • Job Field Engineering / Technical 

Job: IRC3976

Job Summary

  • Track vendors activities to ensure vendors deliver all contractual obligations and commitments based on deliverables in the service agreements.

Principal Functions

  • Collaborate with technical user teams to provide inputs for quarterly compliance evaluation.
  • Prepare and track contract deliverables register.
  • Prepare and track Preventive and corrective maintenance obligations.
  • Prepare and track tools and systems capabilities in order to ensure compliance to the contract.
  • Conduct vendor site visits and ensure standards are met
  • Participate in weekly and monthly Technical vendors performance meetings to provide updates on tracked compliance.
  • Analyze all requirements and provisions in contracts to ensure alignment with technical and corporate goals and objectives.
  • Ensure that contracts are executed in good time and according to Technical service levels.
  • Audit existing contracts and oversees contract modifications.
  • Prepare reports on the status of contracts for technical management.
  • Maintain a secure document storage system for information sharing.
  • Document dispute and submit report for immediate resolution.
  • Perform any other duty as assigned by the line Manager.

Educational Requirements

  • First Degree in a relevant discipline from a recognized university.
  • 4 years post NYSC work experience in Contract Enforcement.
  • Proven understanding of Technical contracts in the telecoms industry.

Experience, Skills & Competencies
Knowledge:

  • Business Application Knowledge
  • Network Operations
  • Company contract policies, processes and procedures

Skills:

  • Personal Effectiveness
  • Communication
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.

Senior Engineer / NOC Teams Lead

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 – 5 years
  • LocationAbuja
  • Job FieldEngineering / Technical 

Job Summary

  • Coordinate NOC FO teams in the day-to-day activities in the NOC Front office.

Principal Functions

  • Support the NOC manager by leading NOCFO shift team
  • Ensuring proper management of alarms from monitoring systems within SLA
  • Ownership of the shift workload through effective queue management; ensuring adherence to NOC processes
  • Be the primary focal point for escalated incidents and problems during shifts
  • Ensure proper ticketing, documentation, and follow-up on network incidents
  • Coordinate incident correlation and escalation across different units
  • Participate in performance management reviews of the shift team
  • Ensure effective NOC communication with internal and external stakeholders and customers
  • Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
  • Ensure availability of all network monitoring systems and visibility of all network nodes
  • Support reconciliation of outages and availability figures with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) and enterprise customers
  • Generate reports on NOC fault management on the network as required.
  • Perform other duties assigned by the Incident and Surveillance Manager

Educational Requirements

  • First degree or equivalent in Electrical or Computer Engineering or relevant discipline
  • Three (3) to five (5) years post NYSC work experience in NOC operations
  • Multi-vendor solution experience

Experience,Skills & Competencies
Knowledge:

  • Network availability and capacity management
  • Network administration
  • Network operations and maintenance
  • Microsoft Office suite
  • Network Surveillance/monitoring tools(advantage)

Skills:

  • Communication
  • Analytical Skill
  • Delegation/ Supervisory
  • Problem Solving

Behavior:

  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus

Manager, Contract Enforcement & Optimization

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience6 – 8 years
  • Location Abuja
  • Job Field  Engineering / Technical 

Job Summary

  • Manage vendorsactivities, contract reviews and negotiations to ensure vendors deliver allcontractual obligations and commitments based on agreements in the servicelevel agreements (SLAs) with minimal and controlled risks.

Principal Functions
Tactical:

  • Manage vendors, contract implementation and strategic projects; ensuring vendors are compliant with and deliver all contractual obligations and commitments based on the service level agreements(SLAs).
  • Track 9mobile compliance with contract terms and conditions, commitments, and communicate findings
  • Define Collaborate with stakeholders to define efficient and workable technical scope criteria for RFPs and contract engagement.
  • Maintain strong relationship with vendor teams and knowledge of vendor environment
  • Establish and maintain relationship with key internal and external stakeholders to ensure synergy across the various departmental functions.
  • Manage and mentor the human and material resources of the contracts team to optimise performance, morale and enhance productivity.

Operational:

  • Periodic optimization and review of all Technical OPEX contracts to identify risks and mitigating solutions.
  • Participate in the negotiation of new contracts and changes to existing contracts.
  • Prepare an effective analysis of technical RFP submissions, identify shortcomings in order to eliminate disputes once the contract is signed and executed.
  • Handle dispute resolutions and manage vendor expectations.
  • Ensure that business goals are accomplished by effective contract implementation.
  • Maintain a systematic database for the contract management system.
  • Conduct contracts awareness workshops for technical user teams.
  • Establish good working relationships with all cross-functional stakeholders.
  • Organise quarterly compliance evaluation workshop for all operational vendors, identify weak areas and advice measures for improvements.
  • Prepare monthly report to management on contract issuance status to check progress and identify areas of concern and support needed.
  • Collaborate with user teams to organise site visits for selected areas to determine physical reality.
  • Prepare annual compliance analysis to show 9mobile as well as vendor contract compliance levels.
  • Organize periodic vendor award programmes to reward vendor performance.
  • Create competitive environment for vendor efficiency.
  • Prepare/compile agreed periodic activity and performance reports to communicate the progress of the unit to the Director, Operations

Educational Requirements

  • First degree in any relevant discipline.
  • Minimum of Six (6) to Eight (8) year work experience with at least three (3) years exposure in contracts enforcement management in telecommunication’s Technical environment.

Experience, Skills & Competencies
Knowledge:

  • Business Application Knowledge & Telecommunications fundamentals
  • Service Continuity Management, Monitoring and Control
  • Project Management, Vendor &Contract Management
  • Knowledge of Financial Management &General Ledger understanding

Skills:

  • Change Management, Communication, Negotiation & Problem-solving skills
  • Emotional and Relationship Intelligence
  • Leadership and People Management

Method of Application

How To Apply

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