Ikeja Electric Plc has announced the introduction of an interactive platform, called ‘Singleview’, designed to enable prepaid meter customers to access their vending pattern and consumption.
According to the power distribution company, the platform serves as a major touchpoint where prepaid meter customers can access personal information such as energy vending record, consumption history, month-on-month energy consumption, account number, account status, tariff class and rates.
It said the customers would be able to make energy payments, check energy consumption and balance, lodge service enquiries, requests or complaints, adding that the business unit and undertaking office covering their location would respond promptly.
Speaking at the launch of the app, the Chief Executive Officer, IE, Folake Soetan, said, “As a customer-centric organisation, Ikeja Electric is always forward-thinking, innovative and committed to its customers in order to enhance their experience.
“This solution offers convenience and prompt service. With Singleview, we have further given them power in their hands.”
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She said the platform would enable customers to access the necessary information with ease.
“With the ability to track and understand their consumption and vending patterns, they are able to plan their energy need efficiently,” Soetan added.
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